In this review the author examines applications of quality management (QM) in language education and looks critically at some of the questions raised when applying quality procedures in this field:

• What criteria can be used to define quality in language education?
• What standards can be applied to curricula, teaching, teaching materials and resources, learning outcomes and assessment?
• What methodologies, resources and instruments are available for applying these standards?

Read the article (reproduced by kind permission of the author and Cambridge University Press):

Heyworth, Frank, "Applications of quality management in language education", in: Cambridge University Press, Language Teaching, 46, 5 June 2013, pp 281-315, doi:10.1017/S0261444813000025.