en  fr  de
  1. Accueil
  2.  > 
    Ressources
  3.  > 
    Ressources du CELV

Ressources du CELV

Cette section contient toutes les publications produites à ce jour par le CELV.

<< Voir toutes les ressources

Communicating with migrants - Guide for staff in job centres and public services

Communication is key to the effective delivery of public services, but it can be challenging for many reasons. Where clients have limited spoken and/or written skills in the majority language and different cultural perspectives, these challenges are all intensified.

Fortunately, there are concrete things you can do to address these challenges. This leaflet offers strategies and practical tips for managers to help staff support clients with limited language skills. And it offers help for all staff to reflect on communication styles used in today’s increasingly culturally and linguistically diverse working context.

Année de publication : 2019

Auteur(s) : Andrea Nispel

BG
DE
EN
ES
FR
GA
NL
RU
SV

Ressources


Facebook   Twitter   Email
    Citer

<< Voir toutes les ressources

Télécharger le catalogue des résultats du programme du CELV 2016-2019 «Les langues au cœur des apprentissages» : français - anglais 

Aimez-vous cette ressource ?

Aujouter un commentaire :